Submitting Requests

When submitting requests, you have several options available.

Option 1 | Create a Visual Ticket (Preferred)

Best For: Website changes, reporting bugs, or annotating or recording with visual feedback

Create a visual ticket using BugHerd.

BugHerd | Submitting Visual Tickets

Option 2 | Complete the Website Change Request Form

Best For: Website changes such as text to replace, new blog posts, or images to replace

Submit a ticket with all details via our Website Request Form.

Option 3 | Email

Best For: Updates, questions, or check-ins

Send an email to your client ID or client@bluehourdigital.com.

Emails to Use

Option 4 | Client Portal Chat

Best For: All of the above

Client Portals are only available to clients with an Active Project or Service agreement.

Access your private client portal via the link we provided during onboarding. This URL is always your Client ID as the subdomain such as 'clientid.bluehourdigital.com'.

Option 5 | Call or Text

Phone support is only available to clients on a Level 3 support plan.

Call or text us at the number provided to you during onboarding. Please keep in mind this number is only available during business hours from 9:00 am to 5:00 pm Mountain time. Normal response delivery times still apply.